Our Course Catalogue

In this course, participants learn how to read the emotional and interpersonal needs of a situation and respond accordingly.

In this course, participants – ideally in a people management role – learn how to successfully engage, motivate, and develop their people, whether they are side-by-side in an office setting or at a distance in remote work contexts.

In this course, participants learn how to harness the power of conflict through increased self-awareness around conflict behaviours. This learning foundation supports individuals to more effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.

In this course, participants learn how to successfully create customer-centric interactions that improve results. Further, participants learn how to stretch beyond their natural sales style to adapt to their customers’ preferences and expectations more effectively.

In this course, participants make the connection between the Everything DiSC® style and real-world leadership demands. This supports individuals in building an actionable path towards more effective leadership.

In this course, participants learn how to understand themselves and others, while learning to appreciate the different behavioural preferences and tendencies each person brings to the workplace.

This learning experience assesses an individual’s approach to teamwork, provides personalized insights on how to better work with others, and teaches participants the critical behaviours and interpersonal skills needed to be an effective team member.

This learning experience assesses as intact team’s approach to teamwork; and helps team members better understand themselves and the personalities on their team so they can effectively achieve their goals.

This course involves an exploration of resistance to change; and how to successfully navigate an organization’s achievement of effective transformation in change activities.

Participants are offered several time management techniques as well as the practices of planning, priority-setting, scheduling, and implementation. Participants will further learn how to build their own personal productivity and time management program.

In this learning experience, participants will explore tools to create effective approaches to building, implementing, and evaluating business plans; in service of the key principles of Vision, Alignment, and Execution.

Participants will learn practical tips to take initiative in exceeding expectations. This includes discussion about the important distinction between being irreplaceable and indispensable.

This course is designed to help people leaders learn the fundamentals of effective team management using a variety of tools, including approaches to decision-making, conflict resolution, meeting leadership, and measuring/rewarding team success.

Participants will learn how to successfully apply process, skills, knowledge, and experience to deliver projects of value which meet stakeholder expectations and requirements.

This course is designed to help teams orient themselves to “above and beyond” customer service; an understanding of return-on-service investment; the importance of setting service standards; and key concepts of communication and teamwork in the context of hospitality.

This learning experience increases participants’ ability to understand when collaboration is an effective and beneficial approach; and the fundamentals of effective communication and networking building

In this module, participants learn how to identify situations involving discrimination, harassment, or bullying, and how to respond appropriately.

In this module, participants gain an understanding of the Indigenous perspective on key issues in Canada.

In this module, participants learn the common types of unconscious bias, their negative impacts on individuals and organizations; and receive practical mitigation tips.

In this module, participants learn about the history, current issues, and terminology associated with LGBTQ2+ identities; as well as workplace challenges faced by LGBTQ2+ individuals.