June 8, 2021Dealing with difficult customers can be frustrating and challenging. But what you may not realize about these more challenging customers?…
May 25, 2021Can you think of BIG customer service or sales goals you would really like to achieve as a part of…
May 11, 2021Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon,…
April 7, 2021As a business, it's no longer good enough to be considered “good.” That just doesn't cut it anymore. Today, to…
March 31, 2021Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All…
February 16, 2019Drop a Pebble…Chase the Ripples I am at a stage in my life, at 82 years, where it is difficult…
June 16, 2016If you think about your day like a bookend, the morning is on one side and the evening is on…
June 2, 2016How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your…
May 19, 2016I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural…- April 21, 2016With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing every week, chances are…
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