November 8, 2021Most organizations have a vision for an imagined better future such as more revenue, retained clients and staff. But few…
September 28, 2021Effective succession planning needs to be part of an organization’s culture. Everyone in the organization needs to believe it is…
August 3, 2021“Your leaders are the megaphone for the company’s culture. In a world of soundbites and tweets, our leaders have a…
May 25, 2021Can you think of BIG customer service or sales goals you would really like to achieve as a part of…- May 18, 2021Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough,…
March 24, 2021Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas or…
March 17, 2021When it comes to the ABMs (always be marketing) and ABCs of sales (always be closing), we see many different…
April 5, 2019s your company going through major and necessary change? Or more importantly, are you in desperate need of challenging the…- January 14, 2016During an interview with X5 Management, Bruce Kirkland from Lexus of Edmonton shares his perspective on Customer Service excellence. In this second part…
- November 19, 2015Building a team is easy. All you do is hire people that you like, put them all into a group…
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