- January 21, 2016I am very fortunate to work with many business leaders who celebrate great team members at all levels of their organization. It's not…
- January 14, 2016During an interview with X5 Management, Bruce Kirkland from Lexus of Edmonton shares his perspective on Customer Service excellence. In this second part…
- December 17, 2015I am blessed to call Bruce Kirkland, Dealer Principal at Lexus of Edmonton, a friend. I am in awe of his…
- November 12, 2015Unless you are heading for the PGA or LPGA, you likely golf for fun. Perhaps you take some lessons, or…
- October 29, 2015X5 Management colleague Mike Mack and I had an opportunity to sit down with a prospective client last week. He was…
- October 8, 2015What is the fuel that drives your sales team? Did you ever ask them? Perhaps it’s money, success, recognition, or…
- September 24, 2015Have you ever purchased an item on sale? Usually sales items are “final sales”, which means you can’t return the…
- September 10, 2015When was that last time you provided Service above yourself? It was about someone or something else, and you expected…
- August 27, 2015Elvis Presley is still regarded as the "King of Rock and Roll" and through his concert career it became a…
- May 13, 2015Does your business offer remarkable service? If not, have you at least experienced remarkable service? I have become so focused…
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