Tag: Effective Sales Management

October 29, 2015

X5 Management colleague Mike Mack and I had an opportunity to sit down with a prospective client last week. He was…

August 20, 2015

During a recent customer service training and development workshop, the X5 team facilitated a roundtable discussion on customer communication process…

August 12, 2015

We are over halfway through 2015 and the economy looks a little different than it did 1 year ago. There…

August 5, 2015

The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…

June 10, 2015

As consumers, we are constantly buying something that we want or need. Some items are big like a house and…

May 27, 2015

As a proud member of several different business associations and networks in Edmonton, I have enjoyed participating in many networking…

May 13, 2015

Does your business offer remarkable service? If not, have you at least experienced remarkable service? I have become so focused…

April 29, 2015

When you mention the idea of training or professional development to your team, how do they react to this? Does…

April 8, 2015

When was the last time that you had truly awesome service? Do you remember what it looked and felt like?…

March 11, 2015

I read an article in 2014 suggesting that “empathy” will be the most sought after skill by employers by the…