March 31, 2021Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All…- March 24, 2021Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas or…
June 2, 2020With COVID-19 challenges impacting every person and business around the globe, now more than ever, Customer Service is critical to…
January 30, 2020In my opinion and belief, any business in any industry can create Remarkable Service! It’s a choice, but in order…- May 20, 2019As a business, it is no longer good enough to be considered “good”. Today, to successfully stand out from your competition…
November 17, 2016Year after year and decade after decade, customer service ranks among the most important factors when evaluating business success. In…- November 10, 2016There is nothing quite as frustrating and disheartening as operating a business during an economic downturn. Your customers are hesitant,…
September 22, 2016Your customers are the foundation of your business, which is why every day should be customer appreciation day. When your…- August 4, 2016Imagine the level of service you could provide if you knew exactly what your customer was thinking. Not only would…
June 2, 2016How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your…
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