September 1, 2016The team at X5 Management has been supporting Stahl Peterbilt (a full service truck/parts & service dealership) to improve their…
June 2, 2016How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your…- April 21, 2016With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing every week, chances are…
- April 14, 2016Patrons who walk through the door of Edmonton's Corso 32 are almost inevitably assured of impeccable home-style Italian fare created…
- April 7, 2016If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with…
- January 14, 2016During an interview with X5 Management, Bruce Kirkland from Lexus of Edmonton shares his perspective on Customer Service excellence. In this second part…
- December 17, 2015I am blessed to call Bruce Kirkland, Dealer Principal at Lexus of Edmonton, a friend. I am in awe of his…
- November 5, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…
- September 17, 2015September in Alberta marks the changing of the seasons and renewed focus for many businesses after the summer vacation season…
- September 10, 2015When was that last time you provided Service above yourself? It was about someone or something else, and you expected…
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