June 5, 2019Delivering Great Customer Service Through Social Media If your business isn’t using social media for customer service, you are missing…
May 20, 2019As a business, it is no longer good enough to be considered “good”. Today, to successfully stand out from your competition…
November 17, 2016Year after year and decade after decade, customer service ranks among the most important factors when evaluating business success. In…
June 2, 2016How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your…- April 21, 2016With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing every week, chances are…
- April 14, 2016Patrons who walk through the door of Edmonton's Corso 32 are almost inevitably assured of impeccable home-style Italian fare created…
- November 12, 2015Unless you are heading for the PGA or LPGA, you likely golf for fun. Perhaps you take some lessons, or…
- September 24, 2015Have you ever purchased an item on sale? Usually sales items are “final sales”, which means you can’t return the…
- August 20, 2015During a recent customer service training and development workshop, the X5 team facilitated a roundtable discussion on customer communication process…
- June 10, 2015As consumers, we are constantly buying something that we want or need. Some items are big like a house and…
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