Value Add Customer Service Strategies
October 15, 2015As the end of October approaches and the weather changes, businesses are gearing up for a strong finish to 2015…Are all sales final?
September 24, 2015Have you ever purchased an item on sale? Usually sales items are “final sales”, which means you can’t return the…The Harvest Customer Service Approach
September 17, 2015September in Alberta marks the changing of the seasons and renewed focus for many businesses after the summer vacation season…Unique Ability in Sales and Service 2015
September 3, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…X5 CROPS Report – Risk Management – October 2013
October 31, 2013This month's CROPS Report has a focus on risk management.VIDEO: Effective Goal Setting
October 3, 2013In the latest X5 Video blog, Mike Mack explores Effective Goal Setting. Learn the 4 key components to getting it…Control and Your Business
August 8, 2013The team at X5 hopes that you, your family and your business are in the middle of a fantastic summer. …X5 CROPS Report: Operational Efficiencies – June 2013
June 27, 2013Guest blog by Dennis Bridges, MBA This month's CROPS Report has a focus on operational efficiencies and customer service.Commit to Your Commitments
June 20, 2013Have you ever broken a promise? Most of us have at some point in time (whether you are open to…It’s Time to Celebrate
June 13, 2013Last week I attended an Edmonton Chamber of Commerce event welcoming new president and CEO James Cunning to the Edmonton…