August 17, 2020Ownership. We all know it in theory but in practice it can be much harder to live out. What is it…
June 2, 2020With COVID-19 challenges impacting every person and business around the globe, now more than ever, Customer Service is critical to…
January 30, 2020In my opinion and belief, any business in any industry can create Remarkable Service! It’s a choice, but in order…
October 3, 2019Based on the best-selling book, The Five Dysfunctions of a Team, by Patrick Lencioni, the single most untapped competitive advantage is…
June 5, 2019Delivering Great Customer Service Through Social Media If your business isn’t using social media for customer service, you are missing…
April 5, 2019s your company going through major and necessary change? Or more importantly, are you in desperate need of challenging the…
September 1, 2016The team at X5 Management has been supporting Stahl Peterbilt (a full service truck/parts & service dealership) to improve their…
August 18, 2016When the team at X5 Management provides business consulting services to leaders and executives, we often get asked the same question –…
August 4, 2016Imagine the level of service you could provide if you knew exactly what your customer was thinking. Not only would…- April 7, 2016If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with…
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