- August 17, 2020Ownership. We all know it in theory but in practice it can be much harder to live out. What is it…
- June 2, 2020With COVID-19 challenges impacting every person and business around the globe, now more than ever, Customer Service is critical to…
- January 30, 2020In my opinion and belief, any business in any industry can create Remarkable Service! It’s a choice, but in order…
- October 3, 2019Based on the best-selling book, The Five Dysfunctions of a Team, by Patrick Lencioni, the single most untapped competitive advantage is…
- June 5, 2019Delivering Great Customer Service Through Social Media If your business isn’t using social media for customer service, you are missing…
- April 5, 2019s your company going through major and necessary change? Or more importantly, are you in desperate need of challenging the…
- September 1, 2016The team at X5 Management has been supporting Stahl Peterbilt (a full service truck/parts & service dealership) to improve their…
- August 18, 2016When the team at X5 Management provides business consulting services to leaders and executives, we often get asked the same question –…
- August 4, 2016Imagine the level of service you could provide if you knew exactly what your customer was thinking. Not only would…
- April 7, 2016If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with…