Customer Service Workshops Archive

So many businesses work hard to find new customers to sustain or grow their business. The reality is that it is harder and takes more effort to find new customers…

Dealing with difficult customers can be frustrating and challenging. But what you may not realize about these more challenging customers? How essential they are to the success of your business!…

Whether a customer walks through your front doors, phones in, or checks your company’s website enquiring about your products or services, their experience will form a lasting impression of your…

Positive customer relationships, not surprisingly, can make or break the success of your business. Just think about it: how likely are customers to become returning customers if they don’t have…