Customer Service Archive
Why Succession Planning Matters More Than Ever
Why Succession Planning Matters More Than Ever By Brent Collingwood Introduction Succession planning is the process of identifying and developing the next generation of leaders who can take over key…
How to Exceed, Not Just Master Customer Service Skills
Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding your sales and service levels and considering any suggestions. In many…
How to Manage Frustrated Customers
Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough, it’s virtually unavoidable. But what isn’t unavoidable is taking important…
Six Recommended Customer Service Standards
Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding your sales and service levels and considering any suggestions. In many…